Terms of Use

Last updated: November 2, 2026

These terms apply to the NoFrontDesk Roku TV app (the "app"). By using the app you agree to them. If you don't agree, don't use the app. Hosts who use the NoFrontDesk platform also agree to their separate host agreement, which controls if it conflicts with these terms.

1. What the app is

The app shows information a host provides about a stay at their rental, and lets guests ask for certain add-ons from that host. NoFrontDesk provides the app. The host runs the rental and decides what the app shows and offers.

2. The host's services

Stays, add-ons, extra nights, late check-outs, recommendations and offers shown in the app are provided by the host, not by NoFrontDesk or Roku. The host's own terms and policies apply to them, including prices, taxes, availability, cancellations and refunds. Questions or complaints about a stay or a charge go to the host.

3. Purchases

A purchase in the app is a request to the host to add something to your stay. It is charged by the host to the card saved during the host's check-in, at the total shown on the confirmation screen, after you enter the last 4 digits of the phone number on the booking. By confirming, you authorize that charge. Only the guest on the booking, or someone they allow, may make purchases. A purchase is final once the app confirms it, unless the host's policies say otherwise. Prices and availability can change until then.

4. Third-party information

Local specials, places and other recommendations come from the host and may be out of date. Check with the business before you go. NoFrontDesk is not responsible for third-party businesses or their offers.

5. Acceptable use

Don't misuse the app. For example, don't try to get information about other guests, guess phone digits, interfere with the app or its servers, or copy, modify or reverse engineer the app, except where the law allows it.

6. Roku

You also need to follow Roku's terms to use a Roku device and its store. Roku is not responsible for the app.

7. No warranty

The app is provided "as is" and "as available". To the fullest extent the law allows, NoFrontDesk disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the app will be available, accurate, uninterrupted or error-free.

8. Limit of liability

To the fullest extent the law allows, NoFrontDesk will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from the app. NoFrontDesk's total liability for any claim about the app is limited to US$50. Some places don't allow these limits, so they may not apply to you.

9. Changes and ending

We may change the app or these terms, or stop offering the app, at any time. Changes to the terms take effect when posted here. Continuing to use the app means you accept them.

10. Law

These terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict-of-law rules. Courts in Virginia have exclusive jurisdiction, except where the law gives you the right to bring a claim where you live.

11. Privacy

Our Privacy Policy explains how information is handled.

12. Contact

Email support@nofrontdesk.com.